Legal

Global Web Privacy and Cookie Policy

Land Services Group, together with its subsidiaries (collectively, “LSG”, “we”, “us” or “our”), recognize the importance of protecting your privacy. Our Global Web Privacy and Cookie Policy (“Policy”) applies to your use of our global public websites (collectively, the “Site”), as well as your professional interactions with LSG employees. This Policy is designed to assist you in understanding how we collect, use, safeguard and disclose your personal information and your choices in making informed decisions when using the Site. We also describe how you can contact us about our privacy practices.

  1. Your Acceptance Through Use

    This Global Web Privacy Policy describes how LSG collects, uses and discloses certain personal information obtained through this Site. Please note that, to the extent permitted by applicable law, your use of this Site signifies your understanding and acceptance of the terms of this Global Web Privacy Policy. This Global Web Privacy Policy is incorporated into, and is part of, the Terms and Conditions, which govern your use of the Site in general.

  2. The Types of Information We Collect

    The types of personal information we may collect from you, or you may choose to provide include:

    • Contact information (such as your name, postal or e-mail address, and phone number)

    • In relation to our recruitment activities, your professional information (such as your name, business email, business phone, business address, country in which you do business, your industry, job title or role)

    • Account information (such as username or password)

    • Client Relationship data (such as business contact information, country in which you do business, your industry, job title or role, professional interactions and relationship data, including your primary LSG contacts and your record of interactions with LSG, your contact preferences, and information you provide to us which assist us in serving the business relationship, such as the types of investments you are interested in)

    • Online identifiers (such as your mobile device advertising identifier and geo-location data)

    • Information about your use of our websites. For more information, see our Cookie Policy below.

    In addition, we collect the following information about you from third parties:

    • Your social media interactions with us (for example, when you “like” a post on social media platforms)

    • Technical information from advertisements we place on third party websites (such as your IP address, browser type and version, device identifiers, location and time zone setting)

  3. How We Use Your Information

    Communications With You – Offerings and Services In Which You Expressed Interest:

    When you visit or transact business on this Site, you may be required to register with us or be requested to provide us with personal and account information. When you provide us with this information, we may use it to contact you about the offerings or services in which you have expressed an interest. LSG has a legitimate business interest to use the personal information we collect from you to provide such requested services. Where we have relied on your consent, however, if you tell us that you do not want us to use this information as a basis for further contact with you (by accessing our opt-out procedure described below), we will respect your wishes.

    Communications With You – Newsletters and Marketing Purposes:

    In order to keep our users and clients informed about our latest news, products and services, we may send e-mails and marketing communications to the email address provided to us while registering on our Site or requesting information from us. LSG complies with applicable laws when using your personal information for this purpose, and where applicable (such as in the EU) relies on your consent. Please be aware that we do sometimes partner with third parties to send marketing communications that promote a third party’s products and services (for example, those of our business partners) as well as our own. If you elected to opt–in to any of our email lists, newsletters or other promotional offerings and later decide that you no longer wish to receive such newsletters or promotional e-mail from us, you may unsubscribe by following the instructions contained in each email we send to you (or use the opt-out procedure described below).

    Professional Interactions With You – Customer Relationship Management:

    We may use your client relationship data (collected via a business card with a LSG employee or when you communicate with a LSG employee via phone or email, for example) to provide you with services you request and manage our relationship with you. We may also use certain de-identified and aggregated data about our clients for our internal data analytics purposes. LSG has a legitimate business interest to use the personal information we collect from you to provide such requested services and in order to be able to service our clients better. With your consent, we may send you information or services or a promotional nature that we consider may be relevant to you.

    Other Uses:

    We may also use the personal information we obtain about you for the following purposes:

    • Operating, evaluating and improving our business (including developing new products and services; managing our communications; determining the effectiveness of and optimizing our advertising; analyzing our products, services, websites, mobile applications and any other digital assets; facilitating the functionality of our websites, and mobile applications and any other digital assets)

    • Preparing and furnishing aggregated data reports, which may include anonymized information

    • Enforcing our Terms and Conditions or other legal rights

    We also may use the information in other ways for which we provide specific notice at the time of collection. If you object to us using information in other ways you can email info@landservicesgroup.ca 

  4. Information Provided to Us About You by Third Parties

    Third-Party Content:

    We may present or embed content on our Site, such as property listings, that is provided by our third-party vendors. This content may contain links to other sites not operated by LSG or may request personal information. For example, this content may ask for an email address to subscribe to alerts or share a listing with a friend. This information is collected by our vendors and not by us. In some cases, these vendors may share the personal information they collect from you with us. We are not responsible for the privacy practices of our vendors. We encourage you to review their privacy policies to understand how they will use and share the personal information you provide to them.

    Third Party Usage:

    You may also separately share your information with other Web sites or entities, such as those that create professional marketing lists, to receive special offers and promotions from their affiliates. These Web sites or entities may share your information with us. LSG is not responsible for and assumes no liability if a partner or other Web site or entity collects, uses or shares, any information about you in violation of its own privacy policy, or applicable law.

    Marketing Data:

    Where applicable law allows, we will purchase marketing data from third parties and add it to our existing user database to better target our advertising and to provide pertinent offers in which we think you would be interested. We may also associate this marketing data to the personally identifiable information that you provide to us.

  5. Third Parties with Whom We Share Your Personal Information

    Third Parties for Retargeting Advertising:

    We will, in some cases, share information about how you use our Site with third-party vendors to present you with more relevant advertising. For example, our vendors may track your browsing activity on our Site using cookies to show you ads based on your interests when you browse the Web or use social media. Our vendors will, in some cases, also share information about your browsing activity on our Site with us for analytics purposes. LSG relies on your consent for such processing of your personal information. More information on these cookies, including how to provide or revoke your consent, may be found in our Cookie Policy below.

    Service Providers:

    We may share your personal information with companies acting as our authorized agents in providing our services, including the following categories of service provider:

    • infrastructure and IT service providers, including cloud service providers

    • marketing, advertising and communications agencies

    • external auditors and advisors

    • cookie analytics providers

    • online advertisers

    • providers of website testing / analytics services

    Each service provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of your information in order to protect your personal information from unauthorized access, destruction, use, modification or disclosure. Because we operate globally, we may transfer your information to countries or jurisdictions that do not provide the same level of data protection as the country in which you are based. If we make such a transfer, we will, or our vendors will, as applicable, provide for the proper safeguards required by applicable law to ensure that your information is protected. More information on International Data Transfers of your personal information is below.

    Where we share your personal information for our legitimate interests you can object to this disclosure. Please be aware that when you object to disclosure of your personal information for LSG’s legitimate interests it may affect the services we provide to you. More information on Your Rights are below.

    Legally Affiliated Entities:

    In the event that LSG is merged, or in the event of a transfer of our assets, Site or operations, LSG may disclose or transfer your personal information in connection with such transaction. In the event of such a transfer, LSG will notify you via email or by posting a prominent notice on our Site for 30 days of any such change in ownership of LSG resulting in a change of control of your personal information. We may also share your personal information with LSG affiliates in order to provide or offer services to you.

    Legally Compelled Disclosure:

    We will also disclose your personal information when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to lawful requests by public authorities, including to meet national security or law enforcement agency’s requirements, or in special cases when we have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (whether intentionally or unintentionally) our rights or property.

  6. International Data Transfers

    Processing In the US and Elsewhere by Registration on This Site

    LSG is a global business. We may transfer the personal information we collect about you to recipients, and your personal information may be stored and processed, in countries other than the country in which the information was originally collected, including the United States and elsewhere that may have less stringent data protection laws than the country in which you initially provided the information.

    When we transfer your information to countries other than the country in which the information was originally collected, we will protect your information as described in this Policy or as otherwise disclosed to you at the time the data is collected (e.g. via program specific privacy notice) and will comply with all applicable data protection laws in making such transfers.

    If you are located in a non-US jurisdiction, the transfer of personal information is necessary to provide you with the requested information and/or to perform any requested service. To the extent permitted by law, such submission also constitutes your consent for the cross-border transfer.

    With respect to transfers originating from the European Economic Area to the United States and other non-EEA jurisdictions:

    • LSG US affiliates are EU-US and Swiss-US Privacy Shield certified, and

    • LSG has executed EU Standard Contractual Clauses with respect to personal information collected in the European Economic Area and transferred to LSG in the United States and elsewhere.

    Where allowed by applicable law, you may ask for further information on the safeguards that we have put in place to safeguard the transfer of your data to outside of the EEA by contacting us as indicated below.

    Privacy Shield Certification:

    LSG complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding personal information that is collected by LSG affiliates or corporate customers located in the European Economic Area and/or United Kingdom and/or Switzerland and transferred to LSG, Inc. This Policy supplements the data protection notices that Clients and Client contacts may have received. LSG has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, recourse, enforcement and liability. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. LSG is subject to investigatory enforcement powers of the Federal Trade Commission as it relates to conformation with Privacy Shield requirements.

    Disclosure and Liability for Onward Transfer:

    LSG is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. LSG may, as disclosed above in Third Parties with Whom We Share Your Personal Information, transfer personal information onward to third parties. LSG remains liable under the Privacy Shield Principles if a third party processes such personal information in a manner inconsistent with the Principles, unless we prove we are not responsible for the event giving rise to the damage.

    Independent Recourse of Privacy Shield Complaints:

    In compliance with the EU-US and Swiss-US Privacy Shield Principles, LSG commits to resolve complaints about our collection or use of your personal information. EU, United Kingdom and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact LSG at: info@landservicesgroup.ca

  7. Security

    LSG endeavors to protect the security of your personal information and your choices for its intended use. We use Secure Socket Layers or SSL technology to protect the transmission of sensitive personal information such as your credit card number. We store your personal information on a secure server, and use procedures designed to protect the personal information we collect from unauthorized access, destruction, use, modification or disclosure.

    Although we will take (and require our third-party providers to take) commercially reasonable security precautions regarding your personal information collected from and stored on the Site, due to the open nature of the Internet, we cannot guarantee that any of your personal information stored on our servers, or transmitted to or from a user, will be free from unauthorized access, and we disclaim any liability for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks.

  8. How Long We Keep Your Personal Information

    We will only retain the personal information we collect about you for as long as necessary for the purpose for which that information was collected, and to the extent permitted by applicable laws. We take steps to ensure that when we no longer need to use your personal information, we remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

  9. Your Privacy Rights

    Marketing Communications:

    When you register on this Site, we may ask you to select whether you would like to receive email and electronic communications from us such as offers, news, reports and other promotional communications. You may withdraw your consent or opt-out of receiving such communications at any time by contacting us as described below.

    Additionally, where we process your personal information for our legitimate interests you will have the right to object to such processing. Please be aware that where you object to this sort of processing it may affect our ability to carry out tasks as listed in this policy.

    You may contact us:

    (a) by telephone, at (+1) 416-888-SOLD (7653)

    (b) by following the Opt-Out or unsubscribe instruction contained in the body of any marketing e-mail from us

    (c) by sending us an e-mail at info@landservicesgroup.ca, including a copy of the e-mail you have received and by typing “Remove” in the subject line of your e-mail.

    (d) by mail: Land Services Group., 305 16th Avenue, Richmond Hill, ON L4C 7A6, Attention: Marketing Director

    Your election not to receive newsletters or promotional and marketing correspondence from us will not: (i) preclude us from corresponding with you, by email or otherwise, regarding your existing or past relationship with us, and (ii) preclude us, including our employees, contractors, agents and other representatives, from accessing and viewing your personal information in the course of maintaining and improving the Site.

    Requesting Access to Your Personal Information and Other Rights:

  10. Changes to this Policy

    We are a rapidly evolving, global business. We will continue to assess this Policy against new technologies and services, business practices as well as our clients’ needs, and make changes to this Policy from time to time as required. If we make any material changes to this Policy, we will make changes here and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes).

By browsing on our Site, you are agreeing to our use of cookies.

What is a Cookie:

A cookie is a small text file that a website stores on your personal computer, telephone or any other device, with information about your navigation on that website. Cookies facilitate browsing and to make it more user-friendly. A cookie contains the name of the server it came from, the expiry of the cookie, and a value – usually a randomly generated unique number. Cookies do not give access to nor damage your computer.

  1. Cookie Use by Us

    How we use Cookies:

    We use browser session cookies, which are temporary cookies that are erased from your device’s memory when you close your Internet browser or turn your computer off, and persistent cookies, which are stored on your device until they expire, unless you delete them before that time. We group browser cookies on our site into three categories, which you can manage through our Cookie Preference Manager:

    • Required cookies: These cookies are necessary to enable the basic features of this site to function, such as identifying you as a valid user, ensuring that no one else can sign on simultaneously with your account from another computer and helping us serve you better based on your registration preferences. These cookies also allow you to select your cookie preferences.

    • Functional cookies: These cookies allow us to analyze your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. For example, providing us information about how our site is used and helping us facilitate any promotions or surveys that we provide.

    • Advertising cookies: These cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site.

    Cookies Are Not Used to Store Sensitive Data:

    The cookies we use do not store sensitive personal information, such as your address, your password, or your credit card data.

  2. Performance Tracking

    We sometimes use cookies, as well as tracking technology, such as web beacons, within the promotional emails that we send to our subscribers or advertisements for our Site. These performance tracking devices help us to track whether an e-mail recipient has completed an event, such as signing up for a free trial for example. Such information is non-personally identifying and collected on an aggregate level. We sometimes utilize third party service providers to help us track the activity within our Site. These third parties may use temporary cookies and/or web beaconing technology to facilitate such tracking but the data would not be tracked in a personally identifiable way. Third parties whose products or services are accessible on our Site may also use cookies, and we advise you to check their privacy policies for information about their cookies and other privacy practices.

    If you would like more information about the third party cookies on our website and to find out more about your choice to not have your information used by third parties, please contact us at info@landservicesgroup.ca

  3. Managing Your Cookie Preferences

    Cookie Preference Manager:

    Our preference manager allows you to restrict our use of cookies other than Required Cookies. If you use our preference manager on a mobile device, we process your device’s Advertising Identifier. When you access our preference manager, persistent cookies will be set by the ad networks listed in our preference manager to honor your preferences if you choose not to receive interest-based advertising. If you clear your browser cookies, this will remove all cookies including the opt-out cookies set by the companies. You will need to re-access the opt-out tool to reset your preferences. Our cookie only knows your last set of preferences and does not reflect the current state of cookies on your browser.

    Do Not Track:

    We currently do not respond to “Do Not Track” signals from your browser. Our use of tracking technologies may instead be controlled through our Cookie Preference Manager.

    Avoiding Use of Cookies on this Site:

    If you prefer to completely prevent us from using cookies on your devices, before navigating on this Site, you must first disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this Site.

    Disabling and Preventing Further Use of Cookies:

    You may restrict, block or delete the cookies from this Site at any time by changing the configuration of your browser. You can find out how to do this, and find more information on cookies, at https://www.allaboutcookies.org/. In addition, while each browser has different settings and configurations, cookies settings can typically be adjusted in the “Preferences” or “Tools” menu. Your browser’s “Help” menu may provide additional information.

Disclaimer

The material and information contained on this website is for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or any other decisions. Whilst we endeavour to keep the information up to date and correct, Land Services Group makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such material is therefore strictly at your own risk. Land Services Group will not be liable for any false, inaccurate, inappropriate or incomplete information presented on the website.

Terms of Use

This Terms of Use agreement (this “agreement”) is a legal agreement between you and LSG, Inc. (“LSG”, “we”, “us” or “our”) providing, among other things, the terms and conditions for your use of our website accessible at https://www.landservicesgroup.ca (the “site”).

We may from time to time modify these Terms of Use and will post a copy of the amended agreement at https://www.landservicesgroup.ca/legal If you do not agree to, or cannot comply with, the agreement as amended, you should not use the site. You will be deemed to have accepted the agreement as amended if you continue to use the site after any amendments are posted on the site. We reserve the right to refuse to provide our products and services to anyone at any time.

This agreement contains warranty and liability disclaimers. By using this site, you accept and agree to the terms and conditions of this agreement without any reservations, modifications, additions, or deletions. If you do not agree to the Terms of Use contained in this agreement, you are not authorized to use the site. You may be denied access to the site, with or without prior notice to you if you do not comply with any provision of this agreement.

1.1 Age requirement; authority. In order to use the site, you must be at least 18 years of age. You represent that (i) you have read and understood, and that you agree to be bound by, this agreement and (ii) you are at least 18 years old. If you do not agree to, or cannot comply with, any of these terms and conditions of this agreement, please do not attempt to access this site.

1.2 Registration. We reserve the right to restrict certain areas of information on this site to our approved registered users. In the event that any area of the site requires you to register with us prior to our granting you access to such areas of the site, you agree to provide truthful information, including but not limited to a member name and password as well as your name, address, telephone number and a valid email address (the “account information”). You agree to provide accurate account information and to update your account information as necessary to keep it accurate. LSG will use your account information in accordance with its privacy policy, which can be found at https://www.landservicesgroup.ca/legal, as described further in section 6 of this agreement. You are solely responsible for maintaining the confidentiality of your member name and password. You agree to notify us immediately of any unauthorized use of your member name, password or account. LSG will not be responsible for any losses arising out of the unauthorized use of your account and you agree to indemnify and hold harmless LSG, its partners, parents, subsidiaries, agents, affiliates and/or licensors, as applicable, for any improper, unauthorized or illegal uses of your account.

2.1 Grant of license. LSG grants to you a limited, non-exclusive, non-transferable license to access and use the site in accordance with the terms and conditions set forth in this agreement. LSG reserves all right, title and interest not expressly granted under this license to the fullest extent possible under applicable laws. Any use of the site not specifically permitted under this agreement is strictly prohibited.

2.2 Restrictions. You agree that you will not: (i) use the site to reproduce, transmit, display or distribute copyrighted material in any medium or via any method without LSG’s express written permission; (ii) copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided on this site; or (iii) use our site in any way that violates the terms of this agreement. The site is owned by LSG and is protected by united states copyright laws and international treaty provisions. You will not sublicense, assign, or transfer the license granted to you under this agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this agreement is void.

You agree that you will not: (a) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (b) engage in spamming, flooding, harvesting of e-mail addresses or other personal information, spidering, screen scraping, database scraping, or any other activity with the purpose of obtaining lists of users or any other information, including specifically, property listings available through the site; (c) send chain letters or pyramid schemes via the site; or (d) attempt to gain unauthorized access to other computer systems through the site. You agree that you will not use the site in any manner that could damage, disable, overburden, or impair the site or interfere with any other party’s use and enjoyment of the site.

4.1 As between you and LSG, you acknowledge that LSG owns or has a license to all title and copyrights in and to the content provided on this site. All title and intellectual property rights in and to any licensed content provided on this site is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.

4.2 Photos herein are the property of their respective owners and use of these images without the express written consent of the owner is prohibited.

The following are registered trademarks or trademarks of LSG: Land Services Group and its design logo, as well as certain other LSG trademarks, service marks, graphics, and logos (collectively, the “LSG trademarks”) used in connection with LSG’s provision of products and services. The site may contain third-party trademarks, service marks, graphics, and logos. You are not granted any right or license with respect to the LSG trademarks or the trademarks of any third party.

Unless otherwise addressed in this agreement, your use of this site is subject to LSG’s privacy policy, which is incorporated by reference and made a part of this agreement. It is important that you read and understand the terms of LSG’s privacy policy. LSG may cooperate with and disclose information (including your account information) to any authority, government official or third-party, without giving any notice to you, in connection with any investigation, proceeding or claim arising from an asserted illegal action or infringement whether related or unrelated to your use or misuse of this site.

If you submit to us or post on the site any property listing, testimonial, comment, review, suggestion or any work of authorship (collectively a “submission”) including, without limitation, submissions about any of our products or services, such submission will not be confidential or secret, and may be used by us in any manner. Please do not submit or send any submission to us that you consider contains confidential or proprietary information. No submission sent to us will be considered or treated as confidential information. We do not pre-screen submissions and we will have no obligation to read any particular submission submitted or sent to us. By submitting or sending a submission to us, you: (i) represent and warrant that the submission is original to you, that no other party has any rights thereto, and that any “moral rights” in such submission have been waived, and (ii) you grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sub licensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such submission (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.

This agreement will remain effective until terminated by you or terminated by LSG.

9.1 The site (including all of its content) is provided to you “as is.” Any use of this site is at your own risk. To the maximum extent permitted by applicable law, LSG disclaims all warranties, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. LSG makes no representations, warranties or guarantees that this site will be free from loss, destruction, damage, corruption, attack, viruses, interference, hacking, or other security intrusion, and LSG disclaims any liability relating thereto.

9.2 LSG makes no representations, warranties or guarantees that use or results of the use of the site (including all of its content) is or will be accurate, reliable, current, uninterrupted or without errors. Without prior notice, LSG may modify, suspend, or discontinue any aspect or feature of this site or your use of this site. If LSG elects to modify, suspend, or discontinue the site, it will not be liable to you or any third party.

9.3 All property listing information contained within this site is subject to the possibility of errors, omissions, change of price, rental or other conditions, prior sale, lease or financing, or withdrawal without notice. Any projections, opinions, assumptions or estimates contained within this site are for example only, and such projections, opinions, assumptions or estimates may not represent current or future performance of a listed property. You and your tax and legal advisors should conduct your own investigation of any property listed on this site and any contemplated transaction concerning any property listed on this site.

9.4 You acknowledge that your submission of any information to us is at your own risk. LSG does not assume any liability to you with regard to any loss or liability relating to such information in any way.

9.5 Some of the content, products, and services available through the LSG site may include materials that belong to third parties. You acknowledge that LSG assumes no responsibility for such content, products or services.

In no event will LSG be liable to you for indirect, general, special, incidental, consequential, exemplary or other damages (including, without limitation, damages for loss of profits, business interruption, corruption of files, loss of business information or any other pecuniary loss) even if LSG has been advised of the possibility of such damages. No oral or written information or advice given by LSG or others will create a warranty and neither you nor any third party may rely on any such information or advice. Some jurisdictions do not allow the exclusion of implied warranties or limitation or exclusion of liability for incidental or consequential damages, so the above exclusions and limitations may or may not apply to you.

You will indemnify and hold LSG, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any suits or claims arising out of (i) your breach of this agreement, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party; or (ii) your use or misuse of the site.